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Terms & Conditions

Website Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions ("Terms & Conditions") on which we supply any of the products ("Products") listed on our website www.theperfumeshop.com (the "Site") to you. Please read these Terms & Conditions carefully before ordering any Products from the Site. You should understand that by ordering any of the Products, you agree to be bound by these Terms & Conditions. You can print a copy of these Terms & Conditions by selecting the print option from the "File" menu of your browser. Please also note that the use of the Site is subject to the terms contained in the Disclaimer and Terms of Use, which apply whether or not you order any Products from the Site.

We take privacy seriously. The categories of personal data that we process depend on how you use our services. We use your personal data to align our online and in store services with your preferences, to provide you with purchases and services, to deal with your requests, to contact you regarding tailored products and services which may be of interest to you, to provide prize draws or competitions, or to carry out relevant administrative services. All personal data is processed in accordance with applicable data protection laws. For a full version of our Privacy Policy, please see Privacy Policy.

1. Information about us

The Site is operated by The Perfume Shop Limited ("we" / "us"). We are registered in England and Wales under company number 02699577 and with our registered office at Hutchison House, 5 Hester Road, Battersea, London, SW11 4AN. Our VAT registration number is GB 582 8392 03.

2. How the contract is formed between you and us

2.1 You may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "Proceed to Secure Payment" button on the "Payment Details" page.

2.2 After placing an order, you will receive an e-mail (the "Order Confirmation") from us acknowledging that we have received your order and giving an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us will only be formed when we send you the Dispatch Confirmation for the relevant Product.

2.3 The contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

2.4 We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.

2.5 We may be unable to process your order if:

  • The Product you ordered is out of stock or discontinued;
  • OR
  • There is a problem with authorisation of your method of payment.

3. Delivery

3.1 We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order (e.g. Standard Delivery, Express Delivery, or Click & Collect).

3.2 We will dispatch all Products comprised in your order which are supplied by us at the same time albeit on some occasions in multiple packages. Delivery will be made to the delivery address specified in your order. Please see Delivery Information for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. We are not responsible for any additional carrying or positioning of Products ordered.

3.3 Click & Collect: If you choose to collect your order from a store using Click & Collect, the available stores for collection will be listed when you select this delivery option. You will be notified by text if you have provided a mobile number when your order is ready for collection, please note that you will be unable to collect your order earlier than the date or time notified. You must bring your order number, the card used to pay for the order and a form of photo ID. To protect you against fraud, we will not be able to give you your order unless you provide these documents on collection. If someone else is collecting the Products for you, they must bring your order number and their photo ID. Whilst we make every effort to have your order ready for collection at the date and or time notified, we will not be liable if we fail to do so in part or in full for circumstances beyond our control. Your order will be available for collection at your chosen store for 10 calendar days, after which time it will be returned to us and your account refunded. It may take up to 30 days to process your refund after we have received the returned Products.

3.4 You must be logged in on the website with a registered rewards club card in order to qualify for our free VIP Members Standard Delivery. You can also qualify for free Standard Delivery when you spend £25 online and use our guest checkout service.

4. Risk and Ownership

4.1 Once delivered, the Products ordered will become your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

4.2 Ownership of the Products will only pass to you on: delivery of the Products to you; or us receiving full payment of all sums due in respect of the Products, (including delivery charges) whichever is the later.

5. Price and Payment

5.1 The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error.

5.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options as set out in Delivery Information.

5.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

5.4 We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards and PayPal by completing the relevant details on the "Payment Details" page.

5.5 By using a credit/debit card or PayPal to pay for your order, you confirm that the card/account being used is yours. All fields indicated as compulsory must be completed. You further agree and consent that we may mask and convert your credit/debit card information to a unique token via the tokenisation process. The generated token is saved in a secure way and would be used for your future transactions with us. Your actual credit/debit card information is not stored on our servers or retained by us. Please note that we will only use your information in accordance with our *Privacy Policy*. All credit/debit card/PayPal account holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card/PayPal payment in accordance with your order. You may have the right to seek assistance and redress through the Financial Ombudsman, if you paid by credit card.

5.6 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options:

  • Pay later
  • Pay In 3

 

Please find Klarna’s full Terms & Conditions here.
General information about Klarna can be found here.
Your personal data is handled in accordance with applicable data protection law and in accordance with Klarna's Privacy Policy.

5.6 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product's correct price is different from the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

International Payment and Deliveries

5.7 We only accept payment in Pound Sterling by credit or debit card & PayPal.

5.8 If an exchange rate is applicable to your order your card provider will determine the rate of exchange and may add an administration charge which you will be liable to pay.

5.9 The contract between us for the items you have ordered will only be formed when we email you to confirm that the items have been dispatched. The contract will therefore be formed in England and the language of the contract will be English.

5.10 All refund payments will be paid to you in Pound Sterling and will match the amount you paid in Pound Sterling for the item(s) and delivery (if the delivery charge is refundable). If an exchange rate is applicable to your order the amount you receive in your local currency will depend on the exchange rate applied by your credit or debit card provider when it receives our refund payment and may therefore be different from the price paid for the item(s) in your local currency. We will not be liable for any losses caused to you as a result of any currency fluctuations or exchange rates applied by your credit or debit card provider.

6. Our cancellation, returns and refund policy

6.1 Except in relation to the products specified in the next paragraph, you may return your order (or any part of it) up to 90 days after the products have been delivered to you. Please refer to the return’s procedure for online orders or by contacting our Customer Services team at help@theperfumeshop.com.

6.2 You may not cancel your order if the Products are (i) personalised for you; or (ii) perishable items (e.g. food) unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered.

6.3 Where you decide to cancel an order after we have dispatched the Products, you will be under a duty to return them to us, at your own risk. We will not be responsible for any loss or damage to the Products in transit. All such Products should be returned within 90 days after the Products have been delivered to you. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them. You should return the Products to us unused and in the same condition in which you received them together with the original Product packaging, by one of the means set out in our Returns Procedure.

6.4 After you cancel your order and return the Products, any sum debited by us to your credit/debit card/PayPal will be refunded in full (including the cost of delivery if you paid for delivery). We may make a deduction from the reimbursement for loss in value of any Products if the loss is a result of unnecessary handling by you. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase except PayPal returns in store. Refunds for Products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will process the refund due to you as soon as possible and, in any case, within the earlier of (a) 14 days of the day we receive back the Products from you; (b) 14 days of the day you provide us with evidence that you have returned the Products; or (c) where no Products were dispatched 14 days of the day you provide your notice to cancel the order.

6.5 If any Product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should return the Product to us in accordance with the Returns Procedure. If you have any questions regarding returns, please Contact us.

6.6 If you have reason to return a Product received using the Click & Collect service, you must return the Product either by post in accordance with the Returns Procedure on the Dispatch Confirmation, or return it in person to one of our stores or our Head Office, together with the original Product packaging. If you decide to use one of our stores to return the Product, the store will return that item on your behalf and if the Product is eligible for a refund, the refund will processed in-store. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. If you decide to return the Product by post or to our Head Office, the refund will usually be processed as soon as possible and, in any case, within the earlier of (a) 14 days of the day we receive back the Products from you; or (b) 14 days of the day you provide us with evidence that you have returned the Products. If the Product you are returning is not faulty, e.g. you ordered an incorrect item, and you choose not to return the item via one of our stores, we are not responsible for the postage or delivery charges in connection with the return of the Product.

6.7 Our policy on cancellations, returns and refunds does not affect your statutory legal rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. If you have further questions regarding your legal rights please contact your local Citizens’ Advice Bureau or your local Trading Standards Office.

7. Try Me Sampling

7.1 Try me is a complimentary service which allows you to try a sample size version of a Product before you open the packaging. This service will be advertised on the relevant Product page and will be sent automatically to you with your order, subject to availability.

7.2 If after trying the sample, by any chance you don’t like the Product, please return it unopened within 90 days for a full refund. Please see our full Returns, Exchanges & Refunds Policy here.

 

8. Product Personalisation (Engraving & Monogramming)

8.1 Items that have been personalised in any way cannot be returned for an exchange or refund, unless the item is faulty.

8.2 Your personalised message will be applied in a predetermined position on your product. This is to ensure you have the maximum number of characters available. Where possible messages are engraved on the back of the bottle. If this is not possible (due to factors such as shape or material) a secondary position will be chosen.

8.3 Please double-check your order on screen carefully to check that all the details are correct before submitting your order. It is up to you to ensure that the personalised message is correct, accurate and is correctly spelt. You are responsible for ensuring that any wording that you request to be personalised is correct and accurate and does not infringe the intellectual property rights or other rights of any third party or contain anything that is obscene, indecent, vulgar, offensive, blasphemous, scandalous, defamatory, or otherwise inappropriate or which may cause distress or discomfort to the recipient. We cannot accept personalised messages with emojis, symbols or words that may be deemed as inappropriate or offensive. These will be removed from your message and the product will not be personalised.

8.4 All Products ordered for engraving or monogramming are removed from their cellophane in order for them to be personalised. This does not affect the quality of the product inside.

8.5 We reserve the right to switch off products from either the engraving or monogramming service at any time depending on demand.

9. Gift Wrap

9.1 We are unable to refund gift wrap or personalised ribbon charges if your product is unwanted or you have changed your mind.

9.2 You may enter up to 60 characters for your personalised ribbon message. Your message will be printed in a single line, in gold lettering and will repeat to fill the full length of the red satin ribbon. We will choose the most appropriate length of ribbon for your gift.

9.3 Please double-check your order on screen carefully to check that all the details are correct before submitting your order. It is up to you to ensure that the personalised ribbon message is correct, accurate and is correctly spelt. You are responsible for ensuring that any wording that you request to be personalised is correct and accurate and does not infringe the intellectual property rights or other rights of any third party or contain anything that is obscene, indecent, vulgar, offensive, blasphemous, scandalous, defamatory, or otherwise inappropriate or which may cause distress or discomfort to the recipient. We cannot accept personalised messages with emojis, symbols or words that may be deemed as inappropriate or offensive. These will be removed from your message and the ribbon will not be personalised.

9.4 We reserve the right to switch off products from the gift wrap service at any time depending on demand.

10. Our liability

10.1 We are under a legal duty to supply Products that are in conformity with the contract. We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).

10.2 This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

10.3 Nothing in this section 10 or elsewhere in our Terms & Conditions affects your statutory legal rights.

11. Notices

Any formal legal notices should be sent to us at our Customer Services address set out in the Contact Us section.

12. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.

13. General

13.1 If any of these Terms & Conditions are declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms & Conditions and the remaining provisions shall remain in full force and effect.

13.2 We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.

13.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.

13.4 You and we agree that English law applies to these Terms & Conditions and that any dispute between us arising out of or in connection with these Terms & Conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom or the Republic of Ireland, in which case the applicable law of that part of the United Kingdom or the Republic of Ireland will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

14. Contact Us

If you experience problems with ordering from the Site or have any questions with regard to an order, please feel free to Contact Us.

15. Updates

These Terms & Conditions were last updated in April 2024.

Disclaimer & Terms of Use

Introduction

www.theperfumeshop.com (the "Site") is operated by The Perfume Shop Limited ("we" and "us" and "our"). Use of the Site is on the terms contained in this document ("Terms of Use"). If you do not agree to these Terms of Use, stop using the Site immediately. By accessing and using this Site you are indicating your acceptance to be bound by these Terms of Use. They are a legal agreement between you and us and can only be amended with our consent. They should be read in conjunction with any details provided on the Site about how the Site operates and the services which are available.

The supply of any products or services you order from this Site is subject to our Terms & Conditions. You should also read our Privacy Policy. We reserve the right to change these Terms of Use from time to time without prior notice by changing them on the Site

Accessing the Site

We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. You also understand that we cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.

From time to time, we may restrict access to some features or parts of the Site, or the entire Site, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

Accuracy of Information

www.theperfumeshop.com (the "Site") is operated by The Perfume Shop Limited ("we" and "us" and "our"). Use of the Site is on the terms contained in this document ("Terms of Use"). If you do not agree to these Terms of Use, stop using the Site immediately. By accessing and using this Site you are indicating your acceptance to be bound by these Terms of Use. They are a legal agreement between you and us and can only be amended with our consent. They should be read in conjunction with any details provided on the Site about how the Site operates and the services which are available.

The supply of any products or services you order from this Site is subject to our Terms & Conditions. You should also read our Privacy Policy. We reserve the right to change these Terms of Use from time to time without prior notice by changing them on the Site

Links to this & other websites

We may from time to time provide links that will enable you to access the websites of third parties directly from the Site. Such third party sites are not under our control and, unless otherwise stated, we have no relationship with the third parties and no contribution is made by us to the content of such websites. When you click through to these sites you leave the area controlled by us, so we cannot therefore accept responsibility for any issues arising in connection with either the third parties' use of your data, the sites' content or the services offered to you by these sites.

We reserve the right, at our discretion, to prohibit any link from another internet site to materials or information on this Site. Without prejudice to that right, if you wish to link to the Site, you may only do so on the basis that you link to, but do not replicate, the home page of the Site, and subject to the following conditions:

  • You do not remove, distort or otherwise alter the size or appearance of our logo;
  • You do not create a frame or any other browser or border environment around the Site;
  • You do not in any way imply that we endorse any products or services other than our own;
  • You do not misrepresent your relationship with us nor present any other false or misleading information about us;
  • You do not otherwise use any of the trade marks displayed on the Site without our express written permission;
  • You do not link from a website that is not owned by you; and
  • Any website from which you link to the Site does not contain any content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

Our Liability

Although we hope this Site will be of interest to users (and except to the extent that our Terms & Conditions apply), we accept no liability and offer no warranties or conditions in relation to this Site or its content, to the fullest extent such liability can be excluded by law.

If you are a consumer and not a business user, we shall not be liable to you for any business losses and shall only be liable for any losses which are reasonably foreseeable.

If you are a business user, in no event shall we be liable to you for any indirect or consequential loss, loss of profit, revenue or goodwill arising from your use of, or inability to use, the Site or information on the Site. Except as provided in these Terms of Use, all terms implied by law are excluded.

This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

General

The Perfume Shop Limited is a company registered in England and Wales. Our company number is 02699577 and with our registered office at Hutchison House, 5 Hester Road, Battersea, London, SW11 4AN. Our VAT registration number is GB 582 8392 03.

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VIP Rewards Terms and Conditions

 

Marketing Communication - Consent

A List Extras

Level 1
Level 2
Level 3
Brand Discounts Branded Beauty Products Full Size Fragrance
Perfume Miniature Bundle Branded Home Products (Candles) Exclusive Experiences

Rewards

Privacy Policy

General

  1. These terms and conditions govern your membership of VIP Rewards and the use of your VIP Rewards card. They also set out the terms of the contract between The Perfume Shop Limited ("us"/ "we") and you ("you"/ "your"). Please read them carefully and keep hold of a copy for future reference. If you have any questions about these terms and conditions or your membership of VIP Rewards, then please contact Customer Services.
  2. VIP Rewards is only open to residents of the United Kingdom or Republic of Ireland who are at least 14 years old. If you are 14 or 15 years old, you must obtain your parent or guardian's consent before you apply to join VIP Rewards. Only one membership per person/email address is permitted. Membership is not open to companies, partnerships, unincorporated associations or similar entities. Members who are 14 or 15 years old can enjoy the promotional benefits of VIP Rewards but will not receive any marketing communications unless they have confirmed that they have their parent or guardian’s consent to receive such marketing communications.
  3. Membership of VIP Rewards is personal to you. You may not share or transfer promotions, although your friends and family can apply for their own VIP Rewards card.
  4. We may refuse an application to join VIP Rewards if we feel there is a good reason to do so.
  5. You can pick up your VIP Rewards card in-store or create a digital VIP Rewards card online. As soon as you have your card, you can enjoy select member benefits, for example our exclusive member promotions. However, some benefits (such as A List Extras, birthday and favourite brand offers) require you to activate and register your VIP Rewards card and provide additional information. You can activate your VIP Rewards card either in-store or online at www.theperfumeshop.com.
  6. When you join VIP Rewards, all the mandatory fields must be completed for us to activate your account. If you activate your VIP Rewards card online the mandatory fields will be shown highlighted.
  7. You must notify us as soon as possible if you change your name, address or email address, by making the changes online at www.theperfumeshop.com or contacting Customer Services. Please note that if you do not let us know of these changes, you may miss out on promotional offers and your use of your VIP Rewards card may be affected if, for example, someone else registers for the VIP Rewards at your old address.
  8. Your account will remain active if you use your VIP Rewards card at least once in any rolling 36 month period. If you fail to use your VIP Rewards card within this period any offers will be forfeited, and your account will be closed.
  9. By accepting these terms, you confirm that you are happy to receive news and offers tailored just for you as explained in Section 6 of our Privacy Policy.
  10. You will receive news from us and trusted partners (such as companies in the A.S. Watson Group or C.K. Hutchison Holdings Group) by email, SMS, direct mail and other communication methods – as chosen by you.
  11. You also consent to our use of beauty product related information for marketing purposes as explained in the Privacy Policy, if you purchase (online or in-store) products using your VIP Rewards card for such purchases.
  12. At any time, you can opt out of all such marketing and withdraw your consent in ‘My Account’ or directly in the communications you receive. Opting-out will not affect the other services you receive as part of VIP Rewards.
  13. You will access A List Extras based on your spend in-store, online or on The Perfume Shop app over a consecutive 12 month period. This will be automatically calculated and updated every time you shop. In-store your VIP Rewards card must be presented at the checkout before you pay and online you need to have your valid VIP Rewards card linked to your online account. If you do not have your VIP Rewards card with you, keep your receipt and contact Customer Services who will be able to update your spend balance.
  14. Gift cards, carrier bags, delivery costs, gift bags and gift boxes will not be calculated as part of your VIP Rewards spend and will not count towards your total consecutive 12 month spend.
  15. There are three A List Extra levels enabling VIP Rewards card holders access to exclusive products, offers and events. Level rewards are subject to availability, while stock lasts. Access to levels is based on total spend at The Perfume Shop within the last consecutive 12 month period.
  16. Entry to each level is subject to the following spend within the last consecutive 12 month period:
    (a) £100 – 199.99 to access level 1;
    (b) £200 – 299.99 to access level 2;
    (c) £300 - 399.99 to access level 3; and
    (d) £400 plus will allow you additional entry into any relevant level. For example, if your total spend is £500 you would qualify for level 3 and an additional reward at level 1.
  17. When you reach a level, you have the choice of whether to redeem that level, or to continue working towards the next level.
  18. When you redeem a level, the value of that level (£100, £200 or £300) will be taken away from your consecutive 12 month spend balance. Your rolling spend balance will be recalculated to reflect any remaining spend balance – for example if you have £150 spend balance and you redeem level 1, your spend balance will be reduced by £100 to £50; or if you have £500 spend balance and you redeem one level 3 and one level 1 offer, your spend balance will be reduced by £400 (£300 + £100) to £100.
  19. From time to time, we may run special promotions to allow access to level rewards outside of your current level.
  20. The available products, offers and events within each level will vary. Typically, the following may be included but this is subject to change.
  21. If you return a product this spend will be deducted from your spend balance.
  22. Please retain your receipts. We may request them from you if, for example, you have any queries regarding your spend balance, or where we reasonably suspect fraudulent activity or a breach of these terms and conditions.
  23. Present your VIP Rewards card in-store or check your online account to see your current spend balance and level eligibility.
  24. Please note your spend balance can take up to 48 hours to update after purchase. For online orders spend balance will be updated once your order has been dispatched.
  25. To redeem a level reward simply present your card in-store or access the ‘My Rewards’ section of your online account.
  26. VIP Rewards require your VIP Rewards card to be registered and/or your online account activated with enhanced profile information.
  27. Below are the details and terms and conditions of the VIP Rewards benefits:
    (a) Favourite Brand: VIP Rewards members receive 10% off their chosen brand when shopping in-store or online with a registered VIP Rewards card. Cannot be used in conjunction with any other offers. Favourite brand needs to be selected by you from a pre-defined list of over 60 brands and discount can take up to 72 hours to activate. Once selected the favourite brand discount is valid for 12 months during which time the chosen brand cannot be updated. After the 12 months you will be reminded that your favourite brand must be re-selected or updated for the discount to continue. Subject to availability.
    (b) Free Delivery: VIP Rewards Members in the UK receive free standard delivery shopping online at www.theperfumeshop.com or through The Perfume Shop App with a valid registered VIP Rewards card. Subject to availability.
    (c) Birthday: VIP Rewards members receive 15% off on their first transaction during the month of their birthday when shopping in-store or online with a registered VIP Rewards card and you have provided your valid date of birth. Offer excludes gift cards, gift bags, gift boxes, carrier bag charges and delivery charges. Offer is valid for one month only and offer can only be used once. Subject to availability. Cannot be used in conjunction with any other offers.
    (d) Half Birthday: VIP Rewards members receive 10% off their first transaction made during the month of their half birthday (e.g. if your birthday is in June, you will get the offer in December) when shopping in-store or online with a registered VIP Rewards card and you have provided your valid date of birth. Offer excludes gift cards, gift bags, gift boxes, carrier bag charges and delivery charges. Offer is valid for one month only and offer can only be used once. Subject to availability. Cannot be used in conjunction with any other offers.
  28. We take privacy seriously. The categories of personal data that we process depend on how you use our services. We use your personal data to align our online and in-store services with your preferences, to provide you with purchases and services, to deal with your requests, to contact you regarding tailored products and services which may be of interest to you, to provide prize draws or competitions, or to carry out relevant administrative services. All personal data is processed in accordance with applicable data protection laws. For a full version of our Privacy Policy, please see Privacy Policy.
  29. The VIP Rewards card is our property and must be returned to us on request or destroyed when requested by us.
  30. You are responsible for the security of the VIP Rewards issued on your account. Please treat your VIP Rewards card as securely as you would cash or a credit card, as we are not able to credit your balance which has been spent, whether or not by an unauthorised person. If your VIP Rewards card is lost, or if you think an unauthorised person has become aware of any security code, password or account number, you should contact Customer Services. You can collect a new VIP Rewards card in-store or create a new digital card online. All rolling spend balances and VIP Rewards offers will be transferred to your new card.
  31. We may immediately suspend or terminate the rights of any member and/or close an account if:
    • these terms and conditions are breached by you; or
    • if we reasonably believe that you have acted in a manner not permitted by these terms and conditions; or
    • if you engage in (or we reasonably suspect you of engaging in) any theft from or misconduct in connection with us or any supplier; or
    • if you supply false or misleading information to us or we discover that you are not eligible to be a member of the Rewards Club programme; or
    • if you are abusive or offensive to any member of our staff.
  32. You can also close your account at any time by notifying us in writing. If an account is closed for any reason, all rights to redeem rewards from that account are lost.
  33. We may make changes to these terms and conditions. If we decide to change these terms and conditions, we will seek to give you reasonable notice first by post and/or email at the address you have given to us. We may suspend or close VIP Rewards at any time but we will endeavour to give you as much notice as we reasonably can before we do so, by post and/or email at the address you have given to us.
  34. If The Perfume Shop Limited is sold or transferred to another company we may transfer all of our rights and obligations under these terms and conditions without any further consent and may disclose or transfer all information we hold about you to a prospective or actual new owner. Such disclosure or transfer will not alter the rights of such members in respect of the use that can be made of such information by such other company.
  35. Our responsibilities with respect of VIP Rewards are as set out in these terms and conditions. These terms and conditions are subject to the laws of England and Wales (unless you live in Scotland, in which case they are subject to Scottish law, or Northern Ireland, in which case they are subject to Northern Irish law), or the Republic of Ireland, in which case they are subject to the laws of the Republic of Ireland.
  36. These terms and conditions were last updated in March 2022.
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Social Media Prize Draws T&Cs

  1. Entry to The Perfume Shop’ prize draw run via Facebook, Instagram or X (the ‘Prize Draw’) (as applicable) is open to UK residents aged 16 and over, except employees of The Perfume Shop Limited (‘TPS’) or any related companies, their families, agents or anyone professionally connected with the Prize Draw.

  2. No purchase is necessary to enter the Prize Draw.

  3. To enter the Prize Draw:

  4. a. if via Facebook: go to TPS’ Facebook account at https://www.facebook.com/theperfumeshoponline/;
    b. if via Instagram follow the @‌theperfumeshop Instagram account;
    c. if via X: visit the @‌ThePerfumeShop X account; and follow the steps in the relevant Prize Draw post.

  5. Entries must be received by 23:59 on the closing date mentioned in the relevant Prize Draw post.

  6. There is a limit of one entry per person. Multiple entries or entries that are delivered late, are illegible, incomplete, damaged or otherwise not in accordance with these terms and conditions will not be accepted. Entries made through agents, third parties, organised groups or any entry duplication method will not be accepted.

  7. There will be a specific number of winners as highlighted in the relevant Prize Draw post.

  8. The prize(s) will be set out in the relevant Prize Draw post.

  9. The winner(s) will be selected at random from all eligible entries within 7 days of the closing date. The winner(s) will be notified:

  10. a. If via Facebook: (i) in the comment box below the relevant Prize Draw post, where TPS will ask the winner(s) to check their ‘Other’ inbox, and (ii) via direct message.
    b. If via Instagram: (i) by a comment in the comments section of the relevant Instagram post asking entrants/winners to check their own profile to see if they are a winner, and (ii) by a comment on the winner(s) profile and advising them how to claim their prize(s).
    c. If via X: by direct message if they already follow @‌ThePerfumeShop. If the winner(s) does not follow @‌ThePerfumeShop, TPS will send the winner(s) a message advising that they have won and asking the winner(s) to follow @‌ThePerfumeShop so that they can send a direct message to @‌ThePerfumeShop with their contact information. Winners may then subsequently unfollow @‌ThePerfumeShop if they wish.

  11. In the event that the Prize Draw post states that the winner will not be the entrant but the person the entrant tags (the “nominated party”), the nominated party must have a registered Facebook, Instagram or X account (as applicable). Entrants will not be able to provide their nominated party’s personal details and the nominated party will be required to notify TPS of their details directly within 14 days of notification. If the nominated party does not do so or are unwilling to do so, TPS reserves the right to offer the prize to an alternative winner selected in accordance with these terms and conditions.

  12. 10.Unless otherwise stated, the winner(s) must claim their prize(s) within 14 days of notification. If they do not do so, then TPS reserves the right to offer the prize to an alternative winner selected in accordance with these terms and conditions.

    11.The prize(s) will be sent by Special Delivery post within 28 days of the winner(s) claiming their prize(s) and providing their details to TPS.

    12.Any decision of TPS as to eligibility to take part in the Prize Draw or the result of the Prize Draw will be final and no correspondence will be entered into. TPS accepts no responsibility for entries that are incomplete, late, delayed, lost, damaged or illegible whether due to failure or non-availability of www.facebook.com, www.instagram.com or www.twitter.com or any other reason.

    13.There is no cash alternative to the prize(s).

    14.Prize images used are for visual purposes only. Alternative products, sizes or colours may be substituted for the items shown. TPS reserves the right (but is not obliged) to substitute an alternative to any of the prizes of equal or greater value should circumstances make this necessary.

    15.TPS reserves the right to delay, postpone or cancel the Prize Draw.

    16.Entry implies acceptance of these terms and conditions and Facebook’s, Instagram’s or X’s terms of use (as appliable).

    17.The surname and the county of the winner(s) will be available on request for one month after the prize(s) have been claimed by sending an email to customerservice@theperfumeshop.com. Entrants may object to the disclosure of this information by sending an email to customerservice@theperfumeshop.com at any point up until they claim their prize. The information shall nevertheless be made available to the Advertising Standards Authority upon request.

    18.Entrants confirm that they are the creators and owners of the image/text/Prize Draw entry which they submit as part of the Prize Draw. Entrants agree that they have obtained any necessary consents, including permission from any third parties featuring in the entry.

    http://19.By entering the Prize Draw, entrants assign their rights and interests in the entry to TPS. TPS may use the entry for their own purposes, including the right to adapt the entry and to use it for commercial gain including but not limited to featuring the image/text/Prize Draw entry in email communications and across TPS social media platforms.

    http://20.By entering the Prize Draw, entrants and winners agree that their personal data will be used by TPS for the sole purpose of administering the Prize Draw and in accordance with TPS’ Privacy Policy. The Privacy Policy can be found at http://www.theperfumeshop.com/privacy-policy.

    21.To the extent that elements of the prize(s) are being provided by a third party, the personal data of the winner(s) may be passed on to that third party for the sole purpose of prize fulfilment.

    22.The entrants and winner(s) may be required to participate in non-paid publicity or advertising relating to the Prize Draw, which may include having their photograph taken for promotional and press purposes and the entrants and winner(s) agree to participate if requested.

    23.The Prize Draw and these terms and conditions are subject to English law. Any disputes must be referred to the English Courts.

    24.Entrants acknowledge and accept Facebook will not have any liability to the entrants and the entrants and winners fully release Facebook from any liability in connection with the Prize Draw.

    25.This promotion is not sponsored, endorsed or administered by or associated with Facebook, Instagram or X and you are providing information to TPS NOT Facebook, Instagram or X for use by TPS in accordance with the provisions of these terms and conditions.

     

    26.Promoter: The Perfume Shop Limited, Hutchison House, 5 Hester Road, Battersea, London, SW11 4AN

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The Perfume Shop Gift Card T&Cs

  1. Gift Cards can be redeemed online and in store.
  2. Gift cards are available to purchase from all branches of The Perfume Shop UK and online at www.theperfumeshop.com
  3. Gift Cards are redeemable in full or part payment for any merchandise at The Perfume Shop stores in the UK and online at www.theperfumeshop.com.
  4. The Gift Card is not a cheque guarantee or charge card
  5. The Gift Card may not be exchanged for cash or any other vouchers
  6. The balance on your Gift Card can be checked in any UK store
  7. No change will be given but any remaining balance may be used for future purchases
  8. Each time you make a transaction on the Gift Card we update the balance on our Secure System.
  9. The amount deposited on or redeemed from the Gift Card will be shown on the till receipt for each transaction
  10. You can top up your Gift Card at any The Perfume Shop in the UK.
  11. In the Event the Gift Card is inactive for a consecutive period for 24 months (balance enquiries do not count as a transaction), the card will automatically expire and the remaining balance will be cancelled
  12. Expired or deactivated cards may not be reused.
  13. The Perfume Shop cannot replace or reimburse the Gift Card if lost, stolen or damaged.
  14. In the unlikely event that the transaction process system is temporarily unavailable, we will not be able to process Gift Card transactions during this time.
  15. If you have any questions regarding your Gift Card, please e-mail customer services at help@theperfumeshop.com or visit www.theperfumeshop.com
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The Perfume Shop eGift Card T&Cs

  1. eGift Cards can be redeemed online and in store.
  2. eGift Cards can be purchased in any value up to £100.
  3. eGift Cards cannot be purchased with any other items in one transaction.
  4. To redeem in store, please take your email with you.
  5. eGift cards are available to purchase from www.theperfumeshop.com.
  6. eGift cards are not available for purchase in store.
  7. eGift Cards may be sent up to 365 days from date of purchase.
  8. Perfume Points and eGift Cards cannot be redeemed against the value of eGift Cards.
  9. eGift Cards are redeemable in full or part payment for any merchandise at The Perfume Shop stores in the UK and online at www.theperfumeshop.com.
  10. The eGift Card may not be exchanged for cash or any other vouchers
  11. The balance on your eGift Card can be checked in any UK store
  12. No change will be given but any remaining balance may be used for future purchases
  13. Each time you make a transaction on the eGift Card we update the balance on our Secure System.
  14. The amount deposited on or redeemed from the eGift Card will be shown on the till receipt for each transaction
  15. In the Event the eGift Card is inactive for a consecutive period for 24 months (balance enquiries do not count as a transaction), the card will automatically expire and the remaining balance will be cancelled
  16. Expired or deactivated cards may not be reused.
  17. The Perfume Shop cannot replace or reimburse the eGift Card if lost, stolen or damaged.
  18. In the unlikely event that the transaction process system is temporarily unavailable, we will not be able to process Gift Card transactions during this time.
  19. If you have any questions regarding your eGift Card, please e-mail customer services at help@theperfumeshop.com or visit www.theperfumeshop.com
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The Perfume Shop Promotions

  1. Each voucher and/or promotion will be subject to its own terms and conditions.
  2. Each voucher and/or promotion will be subject to availability at all times and cannot be used in conjunction with any other voucher and/or promotion.
  3. When redeeming multiple discounts online or in store, our system will automatically select the best discount for you.
  4. The individual offer end dates will be clearly displayed on our websites terms and conditions as well as whether it is redeemable online and/or instore.
  5. Typically excluded from these offers: Travalos, Deals Of The Week, Delivery Charges, Gift Bags, Gift Wrap, Chocolates, Gift Card and the Engraving Service.
  6. Other special offers can be excluded from this promotion at any given time. This will be highlighted on the website where appropriate.
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Third Party Vouchers & Promotions

  1. Occasionally, selected third parties may include vouchers and/or promotions for use on our website.
  2. Each voucher and/or promotion will be subject to its own terms and conditions.
  3. Each voucher and/or promotion will be subject to availability at all times and cannot be used in conjunction with any other voucher and/or promotion.
  4. The offer end dates will be clearly displayed on the third party website as well as whether it is redeemable online and/or instore.
  5. Typically excluded from these offers: Deals Of The Week, Delivery Charges, Gift Bags, Gift Wrap, Chocolates, Gift Card and the Engraving Service.
  6. Other special offers can be excluded from this promotion at any given time. This will be highlighted on the website where appropriate.
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Unidays Student Discount

  1. The Perfume Shop's 15% Online Student Discount is available to students who hold an account with Unidays and who are currently studying in the UK and Republic of Ireland.
  2. To redeem the Discount online, you must follow the instructions to generate your unique Unidays discount code at The Perfume Shop online checkout. Each code is unique and can only be used once.
  3. Items may only be returned in line with The Perfume Shop’s refund policy and will be refunded at the discounted price actually paid. This does not affect your legal rights.
  4. The Discount cannot be used in conjunction with any other promotion and exceptions apply, including that this Discount may not be used with Deal fo the week, Engraving, Gift Wrap, Bags, Ribbon, delivery charges, Charity box, advent calendars and gift cards..
  5. The Discount is non-transferable and no cash alternative will be given. Should a Unidays code be attempted to be used by anyone other than an eligible account holder, the discount will be withdrawn without notice.
  6. The Promoter reserves the right to withdraw or amend this Promotion and these Terms and Conditions in the event of any unforeseen circumstances outside of its reasonable control or if it considers necessary to do so in the Promoter’s absolute discretion.
  7. Promoter: The Perfume Shop Limited, Cypress House, The Gateway Centre, Coronation Road, Cressex Business Park, High Wycombe, HP12 3SU.
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Totum Student Discount

  1. The Perfume Shop's 15% Online Student Discount is available to students who hold an account with Totum and who are currently studying in the UK and Republic of Ireland.
  2. To redeem the Discount online, you must follow the instructions to generate your unique Totum discount code at The Perfume Shop online checkout. Each code is unique and can only be used once.
  3. Items may only be returned in line with The Perfume Shop’s refund policy and will be refunded at the discounted price actually paid. This does not affect your legal rights.
  4. The Discount cannot be used in conjunction with any other promotion and exceptions apply, including that this Discount may not be used with Deal of the Week, Engraving, Gift Wrap, Bags, Ribbon, delivery charges, Charity box, advent calendars and gift cards.
  5. The Discount is non-transferable and no cash alternative will be given. Should a Totum code be attempted to be used by anyone other than an eligible account holder, the discount will be withdrawn without notice.
  6. The Promoter reserves the right to withdraw or amend this Promotion and these Terms and Conditions in the event of any unforeseen circumstances outside of its reasonable control or if it considers necessary to do so in the Promoter’s absolute discretion.
  7. Promoter: The Perfume Shop Limited, Cypress House, The Gateway Centre, Coronation Road, Cressex Business Park, High Wycombe, HP12 3SU.
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Blue Light Card Discount

  1. The Perfume Shop's 15% Online Blue Light Card is available to Blue Light Card Members (www.bluelightcard.co.uk/) only.
  2. To redeem the Discount online, you must follow the instructions to generate your unique Blue Light Card discount code at The Perfume Shop online checkout. Each code is unique and can only be used once.
  3. Items may only be returned in line with The Perfume Shop’s refund policy and will be refunded at the discounted price actually paid. This does not affect your legal rights.
  4. The Discount cannot be used in conjunction with any other promotion and exceptions apply, including that this Discount may not be used with Deal of the week, Engraving, Gift Wrap, Bags, Ribbon, delivery charges, Charity box, advent calendars and gift cards.
  5. The Discount is non-transferable and no cash alternative will be given. Should a Blue Light Card code be attempted to be used by anyone other than an eligible account holder, the discount will be withdrawn without notice.
  6. The Promoter reserves the right to withdraw or amend this Promotion and these Terms and Conditions in the event of any unforeseen circumstances outside of its reasonable control or if it considers necessary to do so in the Promoter’s absolute discretion.
  7. Promoter: The Perfume Shop Limited, Cypress House, The Gateway Centre, Coronation Road, Cressex Business Park, High Wycombe, HP12 3SU.
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VIP Deal Exclusions for Discounts

  1. VIP Deals are exclusive to members only.
  2. VIP Deal lines will be excluded from selected discounts online and instore.
  3. The discounts include Blue Light Card, Student Beans, Unidays, Totem & Join Network.
  4. Please ask in store or see online for full information.
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Refer a friend

  1. The Promotion is open to all UK residents aged 16 and over, excluding employees of The Perfume Shop, or any of its subsidiary companies, their families, agents or anyone else connected with the Promotion. No third party entries, bulk entries or entries submitted by agents will be accepted. The Perfume Shop reserves the right to verify the eligibility of users. The Perfume Shop may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of an entry and prizes may be withheld until and unless The Perfume Shop is satisfied with the verification.
  2. Friends and family will receive £20 off when they spend £80 or more at www.theperfumeshop.com only in a single transaction. This excludes gift cards, gift bags, gift boxes, carrier bag charges, delivery charges, The Perfume Shop mini refill sprays and Vivaboxes. These items will not count towards their £80 spend. No cash alternatives will be offered. This cannot be used in conjunction with any other offer.
  3. After completion of their purchase, the referrer will also be sent a voucher for £20 off when spending £80 or more in a single transaction. This excludes gift cards, gift bags, gift boxes, carrier bag charges, delivery charges, The Perfume Shop mini refill sprays and Vivaboxes. These items will not count towards their £80 spend. No cash alternatives will be offered. This cannot be used in conjunction with any other offer.
  4. In the event of fraud, abuse, and/or an error affecting the proper operation of the promotion, The Perfume Shop reserves the right to end or suspend the promotion and amend these terms & conditions.
  5. Users’ personal data will be collected, stored and processed for the purposes of administering and assessing the Promotion. The Perfume Shop will comply with all requirements of the Data Protection Act 1998.
  6. The Perfume Shop reserves the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, Users shall be deemed to have agreed to any such new or amended terms
  7. The promotion is in no way sponsored, endorsed or administered by, or associated with, Twitter or Facebook or any other form of social media. By entering this Promotion, Users are providing information to The Perfume Shop and not to Twitter or Facebook and agree to release Twitter and Facebook from any liability associated with the Promotion.
  8. The promotion is subject to availability.
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Business Use

  1. The Perfume Shop website is available for non-commercial and domestic use only. We reserve the right to reject or cancel your order if we believe you are ordering our products for business or other re-sale purposes.
  2. We will also take any action considered appropriate, including removing or suspending a VIP Rewards account and points accrued if we believe you are ordering for business or re-sale purposes.
  3. The Perfume Shop reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability.
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VIP Rewards Additions

  1. The VIP Rewards scheme is for personal use only; business use is strictly prohibited and constitutes abuse. The Perfume Shop reserves the right in its absolute discretion, at point of purchase or retrospectively, to determine whether a transaction constitutes business usage.
  2. The Perfume Shop can take any action it considers appropriate, including removing or suspending a VIP Rewards account, and any points accrued if we have reason to believe you are: a) abusing the VIP Rewards scheme or associated clubs and offers; b) If we identify that you hold two or more VIP Rewards Card accounts, we may merge them into one account at our discretion; c) if you supply false or misleading information to us or we discover that you are not eligible to be a member of the VIP Rewards scheme; and/or d) if you are abusive or offensive to any member of our staff.
  3. We may deduct points or adjust your points balance from time to time if points have been credited or debited in error, or where we reasonably suspect a breach of these terms and conditions.
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PRICE FREEZE

  1. Price Freeze on selected products & sizes.
  2. Subject to availability.
  3. VIP Rewards Club Members can take an extra 10% off Price Freeze products. This Offer will not work in conjunction with any other offer.
  4. Prices frozen until 1st January 2025.
  5. Discount applied automatically at checkout.
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Ghost Special Offer - Selected Products

  1. Buy the Ghost Orb of Night Opulence 50ml Special Gift Set or any 50ml or above of Ghost Orb of Night, Orb of Night Opulence or Deep Night and get the Orb of Night Opulence Bath Soak & Orb of Night Opulence Candle for £4.99 each.
  2. Only available on selected Ghost products
  3. All items and products are subject to availability.
  4. Offer excludes Travalo Atomisers, Alzheimer’s Research UK Candle, Gift Cards, Gift Boxes and Gift Bag charges.
  5. This Offer will not work in conjunction with any other offer.
  6. Discount can only be redeemed online.
  7. Offer available while stocks last.
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Student Beans Discount

  1. The Perfume Shop's 15% Online Student Discount is available to students who hold an account with Student Beans and who are currently studying in the UK and Republic of Ireland.
  2. To redeem the Discount online, you must follow the instructions to generate your unique Student Beans discount code at The Perfume Shop online checkout. Each code is unique and can only be used once.
  3. Items may only be returned in line with The Perfume Shop’s refund policy and will be refunded at the discounted price actually paid. This does not affect your legal rights.
  4. The Discount cannot be used in conjunction with any other promotion and exceptions apply, including that this Discount may not be used with Deal of the week, Engraving, Gift Wrap, Bags, Ribbon, delivery charges, Charity box, advent calendars and gift cards..
  5. The Discount is non-transferable and no cash alternative will be given. Should a Student Beans code be attempted to be used by anyone other than an eligible account holder, the discount will be withdrawn without notice.
  6. The Promoter reserves the right to withdraw or amend this Promotion and these Terms and Conditions in the event of any unforeseen circumstances outside of its reasonable control or if it considers necessary to do so in the Promoter’s absolute discretion.
  7. Promoter: The Perfume Shop Limited, Cypress House, The Gateway Centre, Coronation Road, Cressex Business Park, High Wycombe, HP12 3SU.

35% off Selected Ariana Fragrances

  1. Offer valid online & in store from 9am Friday 22nd November to 9am Wednesday 4th December 2024
  2. Receive 35% off selected 100ml Ariana Grande fragrances online & in store.
  3. All items and products are subject to availability.
  4. This Offer will not work in conjunction with any other offer.
  5. Discount applied automatically at checkout.
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