DELIVERY & COLLECTION INFORMATION
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Standard Delivery For VIP Members
Standard Delivery will take 3 to 5 working days.
Standard Delivery is available for UK addresses only.
Deliveries are made by Royal Mail Monday to Saturday (excluding public holidays).
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
Delivery does not require signature.
Unfortunately we do not deliver to KA27, PA20, PA28-PA38, PA41-PA48, PA76, PA77, PA80, ZE1, Isle of Man, Jersey and Guernsey.
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Standard Delivery For Non-Members
Standard Delivery is available for UK addresses only.
Deliveries are made by Royal Mail Monday to Saturday (excluding public holidays).
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
Delivery does not require signature.
Unfortunately we do not deliver to KA27, PA20, PA28-PA38, PA41-PA48, PA76, PA77, PA80, ZE1, Isle of Man, Jersey and Guernsey.
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Express Delivery - 48hrs
Order by 8pm (Mon - Fri) for Royal Mail delivery within 2 to 3 working days. Express Delivery is available for UK addresses only. Orders placed before 8pm Monday to Friday will be despatched on the same day and delivered within 2 to 3 working days (excluding public holidays). Orders containing personalised and gift-wrapped products must be placed before 4pm Monday to Friday and these will be despatched on the same day and delivered within 2 to 3 working days.
Orders placed on a Friday (after 8pm), Saturday or Sunday will be despatched on the following Monday and delivered within 2 to 3 working days (excluding public holidays).
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
*Exclusions apply to the following postcodes. We deliver within 2 working days to: BT, HS2, PA61-75, PA78 and ZE2-3 and 3 working days to KW16-17, PH30, PH41-44. Unfortunately we do not deliver to KA27, PA20, PA28-PA38, PA41-PA48, PA76, PA77, PA80, ZE1, IM, GY, JE
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Next Day Delivery
Next Day Delivery is available for UK addresses only.
Orders placed before 9pm Monday to Friday will be despatched on the same day and delivered the next working day (excluding public holidays). Orders containing personalised and gift-wrapped products must be placed before 4pm Monday to Friday and these will be despatched on the same day and delivered the next working day.
Orders placed on a Friday (after 9pm), Saturday or Sunday will be despatched on the following Monday and delivered Tuesday (excluding public holidays). Orders that are despatched on a Saturday or Sunday will be delivered on Tuesday.
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
*Exclusions apply to the following postcodes. We deliver within 2 working days to: BT, HS2, PA61-75, PA78 and ZE2-3 and 3 working days to KW16-17, PH30, PH41-44. Unfortunately we do not deliver to KA27, PA20, PA28-PA38, PA41-PA48, PA76, PA77, PA80, ZE1, IM, GY, JE
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Click & Collect Express
We fulfil your order using the stock that is already in your chosen store, reducing our reliance on courier services. We will notify you when your order is ready to collect. Orders placed after 5:00pm will be available to collect the next day. Please check your chosen store's opening times.
Click & Collect is available from all of our stores.
Click & Collect Express orders are available in 30 minutes depending on stock availability in your chosen store. Please check store closing times before collection.
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Click & Collect
Click & Collect Standard (3 to 5 working days)
Click & Collect Standard is available from all stores. Orders will be available to collect in your selected store in 3 to 5 working days. We will notify you when your order is ready to collect.
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Royal Mail Collection Point
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Special Delivery
Deliveries guaranteed by 2:00pm by Royal Mail Monday to Friday.
Orders placed before 1.30pm Monday to Thursday will be despatched on the same day and delivered the Next day by 2:00pm. For Personalised and Gift Wrapped purchases order by 1:30pm.
Orders placed on a Thursday (after 1:30pm), Friday, Saturday or Sunday will be despatched on the following Monday and delivered Tuesday (excluding public holidays). Orders that are despatched on a Saturday or Sunday will be delivered on Tuesday.
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
*Exclusions apply to the following postcodes. We deliver within 2 working days to: HS2, PA61-75, PA78 and ZE2-3 and 3 working days to KW16-17, PH30, PH41-44. Unfortunately we do not deliver to KA27, PA20, PA28-PA38, PA41-PA48, PA76, PA77, PA80, ZE1, IM, GY, JE.
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Named Day Delivery
Named Day Delivery is available for UK addresses only.
Deliveries guaranteed by Royal Mail.
Orders will be delivered on your chosen day. Delivery options will be shown at checkout.
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
*Exclusions apply to the following postcodes: AB37, AB38, AB55, AB56, DB99 9AA, FK20, GY, IM, HS, IV, JE, KW, PA20-PA38, PA41-PA49, PA60-PA78,PA80, PH20-PH26, PH30-PH44, PH49, PH50, PO30-PO41,ZE, DD, DG3-DG9, FK11-FK17, FK21, KA, KY8-KY10, KY13-KY16, PA17, PA18, PH1-PH16, PL13, PL14, PL22-PL35, KA27, PA20, PA28-PA38, PA41-PA48, PA76, PA77, PA80, ZE1 & TR
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Deliveroo - Same Day Delivery
Order straight to your door on the Deliveroo app *Available in selected locations.
You can download the Deliveroo app from the App Store or Google Play. After that, simply log in or create an account (if you don't already have one) and search for us, The Perfume Shop.
Type in your postcode or just type in The Perfume Shop to find the nearest store that delivers locally to you.
You can track the progress of your delivery via the app, and your perfume will arrive the same day
Click here to find out more information, including available delivery locations.
DELIVERY
The tracking hasn't updated on my order
Please also note that tracking does not update straight away after shipping, please allow 24 hours after receiving your shipped email before attempting to track.
What if I'm not home for my delivery?
If your order is being delivered by DX Logistics, then please check your tracking link to see if your order has been delivered to a neighbour, safe place or if they will try again the next working day.
Where do you deliver to?
Who are your main couriers?
If you think you have been sent the incorrect tracking link, please try either of these tracking websites before contacting us:
https://www.royalmail.com/track-your-item
My order is showing as delivered but I haven’t received it?
CLICK & COLLECT
Which stores offer the Click and Collect Service?
What do I need to bring when collecting my order?
You'll also need one of the following:
Passport
Driving Licence
Payment card used to place order
If someone collects your order for you, they must bring your collection email and a form of your ID. Please note, we cannot take responsibility for any orders collected on your behalf once they have left our store.